Filling the White Spaces Studies have proven that a mere 5% increase in customer retention can result in profit increases of at least 20% (and as much as 80%) for most businesses or, that repeat customers spend an average of 67% more than new customers. Additionally, after 10 purchases, a customer may have referred as many as 7 people. via: CSM –…
What is YOUR London? Last week we blogged about Getting Smart with Conference Information  looking at what technology conferences, conventions and other events can utilize to share information and welcome packages with their delegates. The blog looked at the notion of creating websites or mobile Apps to share all pertinent conference…
Getting Smart with Conference Information Technology has and continues to change the way that we interact with the world around us. It often (but not always) evolves in a way that makes our lives and activities run a bit more smoothly. With the second nature relationship to technology that most of us have, it only makes sense that technology is…
Refreshing! When planning an annual event it can be easy to fall into a rut for many reasons.  Planning an event is HARD! Re-using elements from previous years can be a huge saver of time, energy and patience  Events can be costly. You paid for fancy decorations a couple of years ago and it is more ‘cost effective’ to use them again…
Networking for Success On Thursday January 26th 2012 hundreds of students and a number of businesses from the London area will converge on the London Convention Centre for the Student-2-Business Networking Conference hosted by the London Economic Development Corporation. This is a unique one day conference aimed at preparing students for life…
"I do" Love Planning a Wedding! First you have to set a date, then find a venue, then choose your wedding party, find a wedding dress and bridesmaid dresses, then pick out the tuxedos for the Groom and Groomsmen. You also need to plan the meal, the flowers, the invitations, the music, the photography and the list goes on and on. Planning your…
Convention Centre 2.0 Technology is a huge part of the day to day for most people. A power outage, a dead battery, a computer or cloud crash and we’re all scrambling to cope with withdrawal. In this world of hyperconnectivity it is imperative to be present and engaged in all things social media. By nature a convention centre, and really any…
Social Media at Conferences – Distracting or Adding Value? While Social Media, like Twitter, was still finding its audience, many people viewed conference attendees who were sitting on their smart devices ‘chatting’ to be distracting, disengaged, rude and inconsiderate. This viewpoint has shifted greatly over the last couple of years, and Social…
Is Anybody Listening? We are now into the thick of conference, convention and meeting season. Conferences, Conventions and Meetings are typically a welcomed addition to a busy work schedule. They offer an opportunity to break away from the sometimes repetitive day-to-day. They provide an opportunity to explore the world outside of the office and a…
212° of Service! This week the London Convention Centre staff will be taking steps to further improve the already stellar service offered to clients and guests. While we regularly receive positive feedback for our services, we believe that there is always an opportunity to further notch up our service to provide those in our building with an…
Share Your Pink! It is officially October. For those of you who do not know, October is Breast Cancer Awareness Month.  Breast Cancer is a disease that affects most people in one way or another. A large number of people have either fought breast cancer, know someone who is currently fighting breast cancer or have lost someone they know to…
Connecting Communities Over the last several months I have found myself examining my connection to and involvement in the local community. I have always been or tried to be someone who gives back to the community around me. I like to think that most people are this way; that people are inherently good and that when presented with a clear…